FAQ

We offer a carefully curated selection of home furnishings including accent chairs, armchairs, bed frames, bedding, bedroom furniture, blinds, bookcases, cushions, throws (with our popular 3 for 2 offer), and many other items to help you create beautiful living spaces. We focus on stylish, functional pieces that combine quality with contemporary design.

No, our 3 for 2 offer applies to indoor cushions and throws only. Outdoor cushions, throws and seat pads are excluded from this promotion.

Larger furniture pieces like accent chairs, bed frames, and chests of drawers may require basic assembly. All necessary tools and clear instructions are included with your delivery. We recommend checking all components upon delivery and inspecting for any transit damage before signing for receipt.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

For Standard Shipping via DHL or FedEx, you’ll receive tracking information with delivery notifications. For Free Shipping via EMS, tracking information is also provided. You can track your order using the link provided in your shipping confirmation email.

We process orders quickly to ensure fast delivery. If you need to make changes, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the dispatch process.

All orders are processed within 1-2 business days (excluding weekends and public holidays). Delivery times then depend on your chosen shipping method:

• Standard Shipping (£12.95): Typically 10-15 business days after dispatch via DHL or FedEx
• Free Shipping (orders over £50): 15-25 business days after dispatch via EMS

During peak periods, processing may take slightly longer, but we’ll keep you informed every step of the way.

We proudly ship worldwide, except to Asia and select remote areas. If you’re unsure whether we deliver to your location, please contact our customer care team at [email protected] who will be happy to help.

Free shipping is automatically applied at checkout for all orders over £50. For orders below this value, our Standard Shipping option is available for £12.95.

We offer a 15-day returns policy from the date of delivery. If you’re not completely satisfied with your purchase, please see our full returns policy for details on how to return items. All returned items must be in their original condition with packaging.

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service for returns.

Once we receive your returned item, we’ll inspect it and process your refund within 5-7 business days. The refund will be issued to your original payment method.