Our Shipping Policy

At Curver Shop, we strive to deliver your home furnishings quickly and safely to your doorstep, wherever you are in the world (excluding Asia and certain remote areas).

Order Processing & Delivery Times

  • Order Processing: 1-2 business days
  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after dispatch
    • Shipping Fee: £12.95
  • Free Shipping:
    • Available for orders over £50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after dispatch

Please note: Delivery times are estimates and may vary depending on your location and customs clearance procedures. You’ll receive tracking information once your order ships.

Our Hassle-Free Returns Policy

We want you to love your Curver Shop purchases. If you’re not completely satisfied, you may return most items within 15 days of receiving your order.

Eligibility for Returns

To qualify for a return or exchange:

  • Items must be unused and in original condition with all tags attached
  • Original packaging must be intact (especially important for furniture items)
  • A proof of purchase must be provided
  • Return request must be made within 15 days of delivery

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Outdoor Cushions and Throws (as specified in our 3-for-2 offer exclusions)
  • Seat pads
  • Used bedding and bedspreads
  • Opened cleaning products
  • Personalised or made-to-order items

How to Return an Item

  1. Submit a Return Request: Email our customer care team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Approval: We’ll respond within 2 business days with return instructions and an RMA number.
  3. Package Your Item: Securely repackage the item in its original packaging. For furniture pieces, ensure all parts are included.
  4. Ship Your Return: Send the package to our warehouse using a trackable shipping method. You’re responsible for return shipping costs unless the return is due to our error.

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Dear Curver Shop Team,

I would like to request a return/exchange for my recent purchase:

Order Number: [Insert]
Date of Purchase: [Insert]
Item(s) to Return: [Product Name & Quantity]
Reason for Return: [Please specify]

I confirm that:
– The item(s) are unused and in original condition
– All original packaging and tags are intact
– I’ve read and accept the return policy terms

Please advise next steps at your earliest convenience.

Kind regards,
[Your Full Name]
[Your Contact Number]

Refund Process

  • Refund Method: Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
  • Processing Time: Please allow up to 10 business days for the refund to appear in your account after we receive the returned item.
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

To exchange an item (e.g., for a different colour of bamboo blinds or size of bedding):

  • Follow the standard return process above
  • Clearly state in your email that you’d like an exchange and specify the replacement item
  • We’ll process the exchange once we receive your return

Note: If the exchange item is of higher value, you’ll need to pay the difference. For lower value items, we’ll refund the difference.

Damaged or Incorrect Items

If you receive a damaged item (like a bookcase with scratches) or incorrect product (wrong style of armchair):

  • Contact us immediately at [email protected]
  • Include photos of the damage or incorrect item
  • We’ll arrange a free return and replacement at no cost to you

Return Shipping Address

All returns should be sent to:

Curver Shop Returns
64 Everard Cl
St Albans, GB CH1A 2XU
United Kingdom

Remember to include your RMA number on the package.

Need Help?

Our customer care team is happy to assist with any questions about returning your cushions, throws, or furniture pieces. Contact us at [email protected] and we’ll respond within 2 business days.

Thank you for shopping with Curver Shop – where your home furnishing satisfaction is our priority.